Gen Products Support

This section provides support documentation for Amsig Gen products, such as our earliest NTCIP-compliant message signs. There are multiple reliable methods of confirming whether your product is running our older Gen firmware:

  • For local operation you have a color screen and QWERTY keyboard whose default screen display looks like this:

If you use a ruggedized handheld terminal you are likely using Amsig’s current WebbExpress (WX) or older Legacy firmware. Please visit our WX or Legacy support pages.

  • For remote operation you use a browser (such as Mozilla Firefox or Google Chrome):

 

If your remote operation occurs through Amsig’s Easy Host software then you are using the Legacy firmware, for which you can find support here. If you use a browser but your screen looks different, then you likely use Amsig’s WX firmware, for which you can find support here.

  • If you are unable to determine your firmware type, please contact the American Signal Service Department at service@amsig.com or 770.448.6650 ext 3. It is helpful to have your trailer VIN when you contact us.

Amsig Gen 4 Cheat Sheet
Basic operation and maintenance information for Amsig message signs powered by our Gen 4 firmware.

Amsig Gen 4 Software Operations Manual
Full Gen 4 software operations manual except for default password information.

Amsig Gen 4 Service & Maintenance Manual